Summary
Gateway is St. Mary's University's web portal for students, faculty, and staff. It provides a single sign-on location for campus news, apps, email, calendar, and other university services. This article explains how to log into Gateway for the first time, what to do if you forget your password, and how to set up account recovery so you never get locked out.
Body
Signing into Gateway
Go to the Gateway sign-in page and enter your university credentials:
Note: If it's your first time logging in, navigate to the Account Activation tab below.
- Go to gateway.stmarytx.edu (or navigate to www.stmarytx.edu and select the Gateway/Sign In link).
- Enter your Username in the format shown on screen (e.g., gmartinez).
- Enter your Password. Click the eye icon to show/hide your password as you type.
- Click LOGIN.
Figure 1 — Gateway sign-in screen
Once you sign in successfully, you'll land on the Gateway home page, where you can access campus announcements, quick links for your role (e.g., New Undergraduates, New Graduates, New Law Students), email, calendar, and other apps from the left-hand navigation menu.
Figure 2 — Gateway home page after signing in
Other Login Options
Below the sign-in fields on the Gateway login screen, you'll find three additional links for account access:
- Account Activation — for new users signing in for the very first time.
- Forgot Password — for users who don't remember their password and need to recover access.
- Reset Password — for users who know their current password but want to change it or set up account recovery/security options.
Each option is explained in detail below.
Account Activation (First-Time Users) (Click to Expand)
New students and employees must activate their account before they can sign into Gateway for the first time.
- From the Gateway Login page, click Account Activation.
- Enter your assigned Username in the field provided.
- Click Submit and follow the on-screen prompts to verify your identity and create your password.
Figure 3 — Account Activation screen
Forgot Password (Recover a Lost Password) (Click to Expand)
Use this option if you don't remember your password and need to regain access to your account.
- From the Gateway Login page, click Forgot Password.
- Enter your Username in the field provided.
- Click Submit. You'll be asked to verify your identity using the recovery method(s) you previously set up (security questions, personal email, phone/SMS, authenticator app, or passkey).
- Follow the prompts to verify your identity and create a new password.
Figure 4 — Forgot Password/account recovery screen
Note: This option only works if you've already set up an Account Recovery method (see Setting Up Account Recovery). If you haven't set one up and can't remember your password, contact the Technical Support Center.
Reset Password (Click to Expand)
Use this option if you already know your current username and password but want to change your password or configure your account recovery settings.
- From the Gateway Login page, click Reset Password.
- Enter your current Username and Password, then click Sign in.
Figure 5 — Sign in to enable security on your account
After signing in, you'll be taken to your Account Recovery Settings, where you can set up or update how you verify your identity in the future (see Setting Up Account Recovery).
Setting Up Account Recovery
Account Recovery Settings determine how you'll verify your identity if you ever need to use the Forgot Password or Reset Password features. Setting these up in advance is the best way to avoid getting locked out of your account.
From this screen, you can configure:
- Security Questions* — Choose and answer three questions. Answers should be easy for you to remember but hard for others to guess. (Required)
- Email Recovery* — Add a personal email address (not your @stmarytx.edu or @mail.stmarytx.edu address) to receive verification codes. (Required)
- Phone Recovery — Add a 10-digit mobile number to receive verification codes via text.
- YubiKey Recovery, Authenticator, Mobile Push, and Passkeys — Additional optional verification methods.
Figure 6 — Account Recovery Settings screen
Note: Complete at least the required Security Questions and Email Recovery, then click Submit. When finished, click Continue to Gateway to return to the portal.
Still Need Help?
If you're unable to sign in, activate your account, or recover your password using the steps above, contact the Technical Support Center:
- Phone: 210-431-HELP (4357)
Note: Have your student/employee ID ready when you call; you will be asked to attend a Zoom meeting for ID verification. Also, be prepared to answer some biographical questions related to you. For privacy reasons, we do not give this information out via email or without confirming that the individual requesting this information is, in fact, the owner of the account.