Summary
This article covers setup on Windows 11, macOS, iOS, and Android, as well as guidance for consoles, streaming sticks, and other devices that can't use eduroam.
Body
What is eduroam?
eduroam (education roaming) is a secure wireless network service that allows students, staff, and faculty to use their home institution's wireless credentials to access wireless network services here on campus and when visiting other eduroam participating institutions, without having to set up a guest account. eduroam appears as an available Wi-Fi network on campus and when within range of an eduroam provider.
eduroam is offered throughout 36 European countries, 6 Asia-Pacific countries, the United States, and Canada. Please visit the eduroam website for more information. (Institutions in the U.S.)
With hundreds of thousands of wireless access points sharing a common SSID, eduroam acts as one large, worldwide wireless hotspot.
eduroam Notes
At the beginning of 2022, Information Services made a small change to the wireless network on campus to ensure we use the latest and most secure technologies. This change requires "all" users to reconnect to "eduroam" and use their fully qualified domain name (@mail.stmarytx.edu or @stmarytx.edu).
So, what exactly do you need to do to reconnect?
If you have already used eduroam to connect to the St. Mary's wireless network, the first step is to go to your wireless settings and select eduroam. Once you access this network, please select Forget this Network to clear the previous configuration settings.
To reconnect or connect for the first time, select eduroam from the list of available networks. For St. Mary's (or if you are visiting another institution that offers eduroam), you will need to use your email address and password; this would be email@stmarytx.edu or, if you are a student: email@mail.stmarytx.edu, and the password used to access your email or Gateway.
Click to see setup instructions for your device.
Windows
- Click the network icon in the taskbar (bottom right corner) to open Quick Settings.
- Click the arrow next to the Wi-Fi tile to expand the list of available networks.
Figure 1 — Opening Quick Settings and expanding the Wi-Fi list
- Select eduroam from the list, check Connect automatically if you'd like, then click Connect.
Figure 2 — Selecting eduroam from the Wi-Fi list
- Enter your university username and password in the format shown (e.g., example@stmarytx.edu), then click OK.
Figure 3 — Entering your eduroam username and password
- You should now see eduroam listed as Connected, secured.
Figure 4 — eduroam connected successfully
MacOS
- Open System Settings, select Wi-Fi from the sidebar, then click Connect next to eduroam under Other Networks.
Figure 1 — Connecting to eduroam from Wi-Fi settings
- Enter your Account Name (your full university email address) and Password, then click OK.
Figure 2 — Entering your eduroam account name and password
- When prompted to verify the certificate, click Continue to trust the network.
Figure 3 — Verifying the eduroam certificate
- Once connected, eduroam will appear as Connected under Wi-Fi and will be listed under Known Network for automatic reconnection.
Figure 4 — eduroam connected
Note: Mac users may experience slow internet speeds due to Apple's security configurations. If you are having issues, please read our article for iOS and MacOS Sequoia Updates May Affect Internet Connectivity.
iOS/iPadOS
- Open the Settings app and tap Wi-Fi.
Figure 1 — Opening Wi-Fi settings
- Make sure Wi-Fi is turned on, then under Other Networks tap eduroam.
Figure 2 — Selecting eduroam from the network list
- Enter your full university email address and password, then tap the checkmark to join.
Figure 3 — Entering your eduroam credentials
- When the certificate screen appears, tap Trust to complete the connection.
Figure 4 — Trusting the eduroam certificate
Note: Mac users may experience slow internet speeds due to Apple's security configurations. If you are having issues, please read our article for iOS and MacOS Sequoia Updates May Affect Internet Connectivity.
Android
Note: Menu names and layout can vary slightly by Android device manufacturer (Samsung, Pixel, etc.), but the eduroam configuration fields shown above are the same across devices.
- Open Settings and go to Network & internet (or Connections) > Wi-Fi.
- Turn Wi-Fi on if needed, then tap eduroam from the list of networks.
Figure 1 — Selecting eduroam from the Wi-Fi list
- On the network setup screen, set the following options if they aren't already filled in:
- EAP method: PEAP
- Phase 2 authentication: MSCHAPV2
- CA certificate: Trust on First Use
- Identity: your full university email address (e.g., username@stmarytx.edu)
- Password: your university password
Note: Trust on First Use (TOFU) means your device saves and checks this certificate every time you reconnect, so you'll be warned if it ever changes unexpectedly. If Trust on First Use isn't available on your device, choose Do not validate instead and continue using the same Identity, Anonymous identity, and Password fields.
- Tap Connect.
Figure 2 — eduroam network configuration screen
- A dialog will ask, “Is this network trusted?” Review the server details, then tap Yes, connect.
Figure 3 — Confirming the network's certificate details
Other Devices (Consoles, Streaming Devices, Smart TVs, etc.)
eduroam uses WPA2-Enterprise security, which requires a username, password, and certificate exchange. Most game consoles (PlayStation, Xbox, Nintendo Switch), streaming sticks (Roku, Amazon Fire TV, Chromecast), smart TVs, and similar devices do not support this type of login and cannot join eduroam, no matter how their Wi-Fi settings are configured.
For these devices, connect to StMU-Guest instead. StMU-Guest is a separate, open network designed for consoles, streaming devices, smart TVs, and other equipment that can't use eduroam's enterprise authentication.
General steps
- On the device, open its Wi-Fi or network settings.
- Select StMU-Guest from the list of available networks.
- Connect.
Note: StMU-Guest is a shared, open network. Speeds and access may be more limited than on eduroam, and it isn't intended for use on laptops or phones that support eduroam.
Troubleshooting
If eduroam won't connect, shows an authentication error, or you've changed your university password, the most reliable fix is to remove (“forget”) the saved eduroam network and set it up again from scratch using the steps above.
- Windows 11: Settings > Network & internet > Wi-Fi > Manage known networks > select eduroam > Forget.
- macOS: System Settings > Wi-Fi > click the (•••) icon next to eduroam under Known Network > Forget This Network…
- iOS: Settings > Wi-Fi > tap the (i) icon next to eduroam > Forget This Network.
- Android: Settings > Wi-Fi > tap eduroam > Forget.
After forgetting the network, reconnect using your current university username and password.
Still need help?
If you're still unable to connect after trying the steps above, contact the Technical Support Center:
- Phone: 210-431-HELP (4357)
- Visit us in the Cotrell Learning Commons located on the 1st Floor of the Blume Library