This document provides step-by-step guidance for Domain Administrators and authorized personnel to access Rave Alert directly if Single Sign-On (SSO) is unavailable. These instructions should be used only in the event of an SSO outage affecting standard login via the University’s gateway.
Accessing Rave Alert Without SSO
Step 1: Navigate to Emergency Login
Step 2: Enter Direct Credentials
Step 3: If you have forgotten your password:
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Click on “Forgot your password?” on the login screen.
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Follow the on-screen instructions to reset it.
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Once authenticated, you will be taken directly to the Rave administrator dashboard.
⚠️ Note: If you have never set up your direct credentials, please reset your credentials.
Emergency / Severity-1 Hotline Protocol
The 24x7x365 Emergency hotline is 888-605-7163. Please note that this number should ONLY be used by Administrators and SHOULD ONLY BE USED IN CASE OF AN EMERGENCY.
If you cannot log in:
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Call the Emergency Communications Hotline.
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Provide your full name, department, and role.
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The incident response contact will verify your identity and escalate to a system administrator.
Important Reminders
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These credentials must be set up ahead of time during training or onboarding.
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Store your password in a secure password manager—do not email or write it down.
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Domain Admins should test their emergency login regularly to ensure access readiness.
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In case of any issues with emergency access, notify IT Security as soon as possible after the outage.
Additional Notes:
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These instructions are for emergency access only and should not be used as a primary login method.
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All Domain Admins are responsible for maintaining their own Rave emergency credentials.
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Periodic access tests should be logged as part of the department’s business continuity procedures.